Refund Policy

If an item is damaged, defective or materially different from the ordered product, contact support promptly with the order details and supporting photographs.

Personalized, made-to-order and perishable products may have limited cancellation or return eligibility once preparation has started, except where the delivered item is damaged, defective or incorrect.

Approved refunds are generally returned through the original payment method. Processing time may also depend on the payment provider or bank.

Cancellation requests should be raised as early as possible and are subject to the order's processing and dispatch status.